Enterprise Renewals Specialist (Remote)@ CrowdStrike
Job Information
Job Description:
What You’ll Do:
- Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:
- Protect and Grow Annual Recurring Revenue (ARR) by supporting the enterprise field sales team in securing renewal contracts in advance of expiration
- Support enterprise field sales with renewals and complex quote creation as well as deal support activities
- Review, prepare and present renewal sales quotes to enterprise renewal seller 90-120 days in advance of expiration
- Ownership of contract processes including co-termining, upselling and multi-year options related to renewals
- Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to support the enterprise sales team with complex quoting requests
- Research customer license purchase and renewal history, gather requirements on up-sell, cross-sell, co-term from sales and make recommendations on renewal proposal
- Structuring quoting scenarios including co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals
- Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike’s product portfolio
- Develop deep understanding of various product dependency rules
- Support the enterprise sales team with the accurate forecasting of renewals
- Partner with customer value management to understand the health status of customers
- Provide renewal sales operations team with regular and accurate updates on the renewal contract statuses
- Being a trusted resource for sales on the enterprise renewal sales process as well as CrowdStrikes’ Pricing & Packaging policies
- Share Best Practices & advise on how to package, price and quote renewal proposals
What You Need:
- Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
- Experience with Annual Recurring Revenue business model
- 5 years+ of experience in Enterprise Renewals, Sales Operations, Deal Support, Contract Management or Customer Success
- Previous experience managing SaaS Subscription renewals process
- Experience and proficiency with MS Excel
- Prior experience using Salesforce.com and/or Salesforce CPQ
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
- Tech savvy & excited to work in a fast-paced environment
- Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
- Ability to work independently or in a team environment.
- Extreme attention to detail and highly organized.
Benefits:
- Remote-first culture
- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
- Competitive vacation and flexible working arrangements
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Access to CrowdStrike University, LinkedIn Learning and Jhanna
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Birthday time-off in your local country
- Work with people who are passionate in our mission and Great Place to Work certified across the globe
Experience Level: Senior
Work From: Remote from Country United States of America
Company Information
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