CUSTOMER SUPPORT REPRESENTATIVE @Caterpillar

Job Information

Job Description:

Job Duties/Responsibilities may include, but are not limited to:

• Participates in scheduling production and delivery processes in accordance with current productivity and cost efficiency standards.
• Executes material planning for a product line to ensure that all material requirements for assigned programs are met within the allocated time frame.
• Organizes the flow of materials within the manufacturing unit and the transferring of materials to and from the inventory or warehouse.

What You Have – Skills, Knowledge, & Experiences:

Data Analytics : Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.

Planning : Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Distribution Requirements Planning (DRP) : Knowledge of the process, issues and considerations for systematically managing distribution of inventory for multiple plants or warehouses; ability to apply related knowledge and experience in real practice.

Inventory Management – MFG : Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods.

Manufacturing Requirements Planning (MRP) : Knowledge of the processes, practices and systems used in manufacturing requirements planning (MRP); ability to optimize planning for manufacturing cycles and ensure capacity and materials availability.

Materials Handling and Management : Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.

Warehouse Management : Knowledge of the policies, processes and systems of warehouse management; ability to effectively manage one or more warehouses or distribution centers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:

• Competitive salary and annual bonus program
• Medical, dental, and vision coverage​
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)​
• Company-matched 401(k) plan
• Health savings account (HSA)​
• Flexible spending accounts (FSAs)​
• Short and long-term disability coverage​
• Life Insurance​
• Paid parental leave​
• Healthy Lifestyle Programs​
• Employee Assistance Programs​
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

Company Information

View all jobs of Company: Click here