CUSTOMER SUPPORT REPRESENTATIVE @Caterpillar
Job Information
Job Description:
Job Duties/Responsibilities may include, but are not limited to:
- Participates in scheduling production and delivery processes in accordance with current productivity and cost efficiency standards.
- Executes material planning for a product line to ensure that all material requirements for assigned programs are met within the allocated time frame.
- Organizes the flow of materials within the manufacturing unit and the transferring of materials to and from the inventory or warehouse.
What You Have – Skills, Knowledge, & Experiences:
Data Analytics : Knowledge of techniques and processes for inspecting, cleansing, transforming, and modeling data; ability to discover useful information, draw logical conclusions, and support decision-making.
Planning : Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Distribution Requirements Planning (DRP) : Knowledge of the process, issues and considerations for systematically managing distribution of inventory for multiple plants or warehouses; ability to apply related knowledge and experience in real practice.
Inventory Management – MFG : Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods.
Manufacturing Requirements Planning (MRP) : Knowledge of the processes, practices and systems used in manufacturing requirements planning (MRP); ability to optimize planning for manufacturing cycles and ensure capacity and materials availability.
Materials Handling and Management : Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation and handling of raw and hazardous materials.
Warehouse Management : Knowledge of the policies, processes and systems of warehouse management; ability to effectively manage one or more warehouses or distribution centers.
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to:
- Competitive salary and annual bonus program
- Medical, dental, and vision coverage
- Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
- Company-matched 401(k) plan
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Short and long-term disability coverage
- Life Insurance
- Paid parental leave
- Healthy Lifestyle Programs
- Employee Assistance Programs
- Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Benefits:
Experience Level: Mid-Senior
Work From: Onsite
Company Information
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