Training and Delivery Consultant – Cebu @ Verizon
Job Information
Job Description:
Responsibilities
Training Delivery and Preparation
- Train and certify Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon’s broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroups
- Equip trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training program
- Ensure that trainers/instructors demonstrate strong facilitation skills to deliver training effectively
- Infuse Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategy
- Have a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learners
- Facilitate trainer/instructor certifications as scheduled
- Provide trainers/instructors with continuous coaching and reinforcement for learning journey objectives
- Work with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructors
Consulting
- Manage and support strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)
- Provide feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are met
- Observe and rate trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide “get well” recommendations and reskilling for those who fall below Verizon Standards
- Evaluate training effectiveness; report outcomes and recommendations to leadership (internal and partners)
- Identify and initiate continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)
- Partner with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of trials/pilots to meet unique partner business needs
- Represent GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action items
- Align and support all partner SOW requirements which include operating guidelines and compliance
You’ll Need to Have…
Required
- Bachelor’s degree or four or more years of work experience.
- Three or more years of relevant work experience.
- Three or more years of experience delivering training to adults.
- Willingness to travel domestically and internationally up to 50-75% of the time.
- Willingness to work a flexible shift based upon business need, including USA based working hours.
Even Better if You Have..
- A Masters Degree
- Excellent training facilitation skills.
- Experience leading Training Certifications.
- Demonstrated ability to be flexible and adaptable to changing needs and circumstances.
- Wireless Communications experience.
- BPO Management/Training experience.
- Curriculum Design experience
- Project/program management experience
- Supervisory experience.
- Experience with Google Suite and Smartsheets.
Skills
- Consulting
- Coaching
- Customer Service/ Experience
- Learning Management
- Performance Management
- Relationship Management
- Training Coordination
- Training and Development
- Training Delivery
- Vendor Management
- Workforce Development/ Upskilling
- Analytics/Measurement*
Benefits:
Experience Level: Mid-Senior
Work From: Onsite
Company Information
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