Account Associate (Onsite Client Representative) @ CVS Health

Job Information

Job Description:

Onsite Customer Service Representative for a large public entity in El Paso, TX.

Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas.
Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas.
May assist in constituent training on product and policy questions.

Schedule

M-F 8:00am to 5:00pm

Required Qualifications

2-5 years of health insurance industry experience.
Must have understanding of Health Plan Benefits.
Texas Life & Health Insurance license, as required by state law or must obtain within 90 days of hire.
Must be onsite M-F
Strong critical thinking and analytical skills
Excellent Customer service skills
Excellent Oral and written communication skills
Organizational skills

Preferred Qualifications

Education

Bachelor’s degree or equivalent work experience (HS diploma + 4 years relevant experience)

Benefits:
Experience Level: Junior/Associate
Work From: Onsite