Account Associate (Onsite Client Representative) @ CVS Health

Job Information

Job Description:

Onsite Customer Service Representative for a large public entity in El Paso, TX.

  • Identifies constituent-specific service issues, identifies solutions, and may lead resolution of issues working with other areas.
  • Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
  • Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
  • May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas.
  • May assist in constituent training on product and policy questions.


M-F 8:00am to 5:00pm


Required Qualifications

  • 2-5 years of health insurance industry experience.
  • Must have understanding of Health Plan Benefits.
  • Texas Life & Health Insurance license, as required by state law or must obtain within 90 days of hire.
  • Must be onsite M-F
  • Strong critical thinking and analytical skills
  • Excellent Customer service skills
  • Excellent Oral and written communication skills
  • Organizational skills

Preferred Qualifications

  • Strong working knowledge of Excel
  • Strong attention to detail
  • Problem solving skills
  • Able to meet monthly deadlines


  • Bachelor’s degree or equivalent work experience¬†(HS diploma + 4 years relevant experience)

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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