Account Manager – Medical Affairs @ Eli Lilly

Job Information

Job Description:

Key Objectives/Deliverables:

  • Know Lilly TA business and our internal business partners.
  • Solid understanding of Customer Plans and TA priorities.
  • Develop effective relationships with peers’ internal capabilities (e.g., BUI, MOIE, BU Project Managers (PM), FMSO, and L-MACH)
  • Demonstrate deep understanding of information and material flows, processes, procedures, systems, and methods.
  • Demonstrate understanding of internal business partners’ people, processes, and technology.
  • Demonstrate understanding of how to influence/manage operating expenses and how they impact our department’s contribution to Lilly.
  • Possess understanding of Lilly’s compliance standards and quality requirements.
  • Manage day-to-day communication and ongoing relationships as it relates to current, new and upcoming projects.
  • Partner and collaborate with other site-level teams to identify synergies and implementation of best practices.
  • Support Operational Strategic Planning and Execution
  • Serve as primary partner to L-MACH PMs, BU PMs, MOIE and BUI team members during business planning to enable capacity planning to be completed.
  • Partner with L-MACH PMs to complete yearly book of work planning and quarterly/monthly backlog grooming to meet the BU priorities.
  • Review scopes of work; coordinate with Medical Affairs colleagues to update as needed.
  • Lead prioritization discussions: engage peers as needed to counsel teams and avoid wasteful approaches to achieving Clinical Care Gap (CCG)/Strategic Initiatives (SI) objectives.
  • Lead periodic backlog reviews with BU Medical Affairs and GMAO peers to prioritize opportunities and ensure alignment with the US Execution Playbook for Medical Affairs deliverables. Partner with peers to adjust as necessary based on progress and team capacity.
  • Optimize Effectiveness across Business Unit
  • Ensure focus on Team Lilly approach and enhance collaboration across all engaged parties (Medical Affairs BU, MOIE, BUI, FMSO, L-MACH, etc.)
  • Should be able to define and refine the processes, Standard Operating Procedures (SOP)s, checklists, and metrics to drive internal efficiencies across the functions.
  • Conduct periodic team health discussions with engaged parties to identify opportunities for improvement.
  • Identify opportunities to improve understanding of requirements and process by the extended team; coordinate with internal partners to deliver training as needed (e.g., MOIE operations)
  • Seek internal and external inputs or industry best practices to optimize or identify tools for efficient planning and execution. Build strong partnership with internal Lilly Marketing Studios (LMS) organization for synergies.
  • Ensure transparent and regular reporting and dashboarding to provide actionable business insights to all stakeholders (e.g., BUI, MOIE, BU PMs, FMSO, L-MACH)

Minimum Experience/Personal Skill Requirements:

  • 5+ years’ experience working within a regulated industry (e.g., pharma)
  • 5+ years’ experience in Agency Account Management, Medical Affairs, or comparable roles
  • Demonstrated verbal and written communication skills.
  • Proven planning and organizational skills
  • Demonstrated ability to analyze, interpret and present data for business understanding and drawing insights.

Additional Preferences:

  • Experience with project management software (e.g., Wrike, JIRA) and proficiency in a variety of PC applications and databases including Microsoft Project, SAP (primarily project systems), Visio, Lucid Chart etc.
  • Proficient in PowerBI and data analysis
  • Proven ability to manage multiple projects at a time with flexibility to adjust quickly and effectively to frequent change and altered priorities.
  • Product Launch experience
  • Strong Project Management Acumen
  • Experience with medical approval systems (e.g., Veeva Vault Med Comms)
  • Able to influence, collaborate and work effectively on a team.
  • Demonstrated enthusiasm and the ability to work under pressure to meet deadlines.
  • Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement.

Education Requirements:

  • Bachelor’s degree or equivalent experience

Experience Level: Senior
Work From: Onsite

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