Ambulatory Pharmacy Tech (Onsite – Knoxville, TN) @ AmerisourceBergen

Job Information

Job Description:

PRIMARY DUTIES AND RESPONSIBILITIES:

• Delivers medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Able to assess a patient’s needs for medication access via in-person interactions, chart reviews, or interdisciplinary referral.
• Works with prescribers, case managers, pharmacists, and other fellow healthcare professionals to anticipate and address any medication barriers a patient may face at discharge.
• Utilizes communication platforms such as MicrosoftTeams and PerfectServe to communicate with fellow healthcare professionals.
• Works with patients, physicians, and other pharmacies to transfer prescriptions to a patient’s preferred pharmacy when we are unable to provide the patient with a medication at discharge due to patient preference, inventory issues, etc.
• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists.
• Assist with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Retrieves and prepares the medication for a pharmacist review and verification when needed.
• Assists pharmacist by providing required information for therapeutic consults with patients.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor’s degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills

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