Analyst-Learning & Development @ Verizon

Job Information

Job Description:

Responsibilities:

Responsible for authoring performance support materials including but not limited to: projects, programs, pricing, products, solutions, promos, processes, equipment
Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc.
Author content to align with writing and editorial style guidelines while putting the user’s needs first
Appropriately tag content with metadata to improve content reuse
Work with teams from all parts of the Verizon organization to author performance support content
Designs content layout that allows users to find what they need
Written & verbal communications with stakeholders to develop performance support content
Assist team with content lifecycle management and other content improvement initiatives
Design and/or load documents and references into InfoManager
Proactive Retention requests and CMS IDs for My Offers
Editing/Publishing based on tenure and experience

Evaluation & Measurement

Completes TPM requests within timelines, as requested
Handles appropriate number of TPM requests based on complexity of requests
Follows editorial style guide with little direction, executes on feedback provided by editor
Oversees execution and communication with the content owner and funnel lead.
Able to independently ensure all content owner feedback is implemented and completed. Able to negotiate as needed.

Select Skills & Experience (identify required vs preferred) (aka You’ll Need to Have…)

Required

Preferred

Skills:

Benefits:
Experience Level: Junior/Associate
Work From: Onsite