Analyst-Learning & Development @ Verizon

Job Information

Job Description:


  • Responsible for authoring performance support materials including but not limited to: projects, programs, pricing, products, solutions, promos, processes, equipment
  • Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc.
  • Author content to align with writing and editorial style guidelines while putting the user’s needs first
  • Appropriately tag content with metadata to improve content reuse
  • Work with  teams from all parts of the Verizon organization  to author performance support content
  • Designs content layout that allows users to find what they need
  • Written & verbal communications with stakeholders to develop performance support content
  • Assist team with content lifecycle management and other content improvement initiatives
  • Design and/or load documents and references into InfoManager
  • Proactive Retention requests and CMS IDs for My Offers
  • Editing/Publishing based on tenure and experience

Evaluation & Measurement

  • Completes TPM requests within timelines, as requested
  • Handles appropriate number of TPM requests based on complexity of requests
  • Follows editorial style guide with little direction, executes on feedback provided by editor
  • Oversees execution and communication with the content owner and funnel lead.
  • Able to independently ensure all content owner feedback is implemented and completed.  Able to negotiate as needed.

Select Skills & Experience (identify required vs preferred) (aka You’ll Need to Have…)


  • Familiarity with CMS (Content Management Systems)
  • Experience with web-based development tools
  • Advanced Microsoft skills; Word, Excel, PowerPoint
  • Google Sheets/Docs/Slides skills


  • Adobe Experience Manager skills preferred
  • Written and verbal communication skills
  • Technical writing skills
  • Stakeholder Management skills


  • Time Management
  • Content Development skills
  • Content Development Tools
  • Self Management
  • Problem Solving

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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