Berklee Service Technician – Boston, MA @ Xerox

Job Information

Job Description:

Primary Responsibilities: 

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction. 
  • Use electro-mechanical skills to repair devices.Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.  
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.  
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required. 
  • Deliver customer training on assigned products to improve end user knowledge of equipment functionality. 

Skills and Qualifications: 

  • Electro-mechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. 
  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you’re a “10 minutes early is on time, and on time is late” person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.  
  • Valid driver’s license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.  
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority especially regarding electrical components.  

Here’s what success looks like in the first 60 days:

  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: 
  • Comprehensive understanding of our company and customer service culture 
  • Clear expectations in reference to call load, territory alignment and client satisfaction. 
  • Thorough knowledge base of the equipment and inventory needs to support your territory. 
  • Able to actively and correctly complete service calls independently.  

Additional Benefits:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture. 
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. 
  • Paid time off, plus holidays and personal days.  


Experience Level: Junior/Associate
Work From: Onsite

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