Client Advisor Kuwait @ LVMH

Job Information

Job Description:

To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.


  • Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
  • Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
  • Establish and develop relationship with existing clients and engage new customers to the brand.
  • Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
  • Contribute to the store and service KPIs achievement.
  • Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
  • Perform all CRM one to one activities.
  • Apply all sales related procedures and guidelines.
  • Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
  • Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
  • Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.



The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential

Experience Level: Mid-Senior
Work From: Onsite

Company Information

View all jobs of Company: Click here

Pin It on Pinterest