Assistant Director of Operations @ McKesson

Job Information

Job Description:

Responsible for all operational activities in a large distribution center where there is automation, complexity, lines of throughput, inventory accountability, and exposure to risk/loss. Ensures operational activities are in alignment with profit and expense goals, while providing the highest possible service to the market customer base, ensuring compliance with corporate policies and government regulations, and providing a work-environment conducive to superior productivity, safety, quality and morale.

Strategic Management:

• Assist in the development of plans and programs to carry out local (corporate / regional) strategic initiatives
• Establish performance expectations and operations policies and standards for local staff to ensure superior customer service and optimum employee performance.

DC Operations Management:

• Understands, influences and directs local operations activities to ensure DC performance within ROCC, EBIT, and expense plans
• Establishes and maintains quality and productivity standards

Technical Operations Management & Government Compliance:

• Ensures DC’s compliance with all government and corporate regulations and reporting requirements including OSHA, DEA, CSMP, DOT, FDA, and corporate/regional safety directives and programs
• Directs the careful management of all local security programs to protect company assets and welfare of personnel

Human Resource Management:

• Responsible for consistent application of field HR policies/practices and ensuring employee/management relations support optimal team performance
• Ensures compliance with all government regulations and statutes in the area of employment, wage & hour, and EEO/AA
• Responsible for providing leadership and support for on-going training initiatives for management and employees including development of plans for professional development of local management staff
• Ensures the use of recruitment activities which result in the selection of qualified, superior candidates
• Directs staff to provide a work environment that fosters creativity, productivity, collaboration, and accountability
• Where applicable, maintains positive working relationships with bargaining unit representatives.

Customer Service Management:

• Leads local operations team in collaboration efforts with sales team to obtain profitable business and maintain superior customer service for existing customers.

Delivery Management:

• Ensures timely, secure, accurate deliveries of DC products/services to market customer base through the optimum deployment of courier/delivery resources within expense/profit target parameters

Financial/Credit/DEA Audit Management:

• Responsible for ensuring the DC’s financial/ARCOs performance is within or exceeds goals by ensuring accounting, budgeting, inventory, profitability, ARCOS, CSMP, and auditing practices of local personnel meet the standards established and monitored by DC management.

Computer Room Management:

• Directs management to ensure the accuracy and timeliness of all computer reports and operations in order to maintain smooth, uninterrupted service to the DC staff, sales team and customers.

Facility & Equipment Management:

• Directs staff to ensure that all interior and exterior building structures, security systems, sanitation facilities, grounds, parking areas, equipment, etc. are maintained cost effectively and conducive to smooth operations

Minimum Requirements

Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.

Critical Skills

• 10+ years operational experience
• 5+ years leadership experience overseeing team operations including tactical aspects of distribution operations including warehouse management, labor management, project management and financial management
• 5+ years change management experience creating and implementing continuous improvement to reduce costs, streamline processes or improve core operating competencies
• 5+ years experience managing managers and supervisors in a production or customer service environment
• 5+ years experience developing teams with diverse backgrounds including multi cultural and multi generational workforce; an emphasis on communication: training, team building, coaching/mentoring, interdepartmental interaction, leadership and supervision
• Ability to be on-call and work various hours to manage across the 24 hour work day within the distribution center

Additional Knowledge & Skills

• Understand pharmaceutical supply chain operations from beginning to end.
• Six Sigma
• Strong written and verbal communication skills

Education

4-year degree or equivalent experience

Company Information

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