Compliance Consultant, Global Risk @ MetLife

Job Information

Job Description:

Key Responsibilities: 

• Support Head of MLH and US Core Compliance to maintain highly effective and reliable US Core Compliance Program (TPRM and Complaint Handling).
• Provide support to business partners regarding the impact of laws and regulations, and helps with the development of policies and procedures.
• Advise the Business on the design and efficacy of appropriate controls and risk mitigation strategies.
• Advise on and provide review and challenge to TPRM and Complaint Handling quality reviews.
• Carry out compliance relevant regulatory responsibilities such as complaint reconciliations and TPA audit program timely and accurately.
• Analyze trends of TPRM and Complaint Handling results, identify opportunities to strengthen, and communicate/report results to Senior Compliance Management and Business Leaders.
• Identify and escalate potential risks and other issues that impact the effectiveness of US Core Compliance Program.
• Participate in and/or lead cross-functional initiatives or projects.
• Review and assess compliance risks for new third-party engagements.
• Provide control ratings based on the assessment for proper remediation.
• Work with the Privacy and Anti-Financial Crimes (AFC) Compliance teams for necessary coordination for third-party reviews
• Manage Third-Party Administration (TPA) audit program closely working with TPA owners to ensure all requirements are met, including yearend deadlines for all audits.
• Handle TPA annual certification.
• Serves as the primary MetLife contact for state insurance departments to address questions or requests concerning consumer complaint inquiries.
• Perform periodic state complaint reconciliations as required.
• Support state exams and various reporting requirements for customer complaints.
• Perform monitoring for complaints time service including regulatory complaints.
• Conduct Complaint Handling Policy training.
• Prepare quarterly Complaint report for management.

Essential Business Experience and Technical Skills:

Required:

• Bachelor’s degree or relevant experience required.
• 5+ years of experience in compliance, risk, legal, insurance, financial services
• Ability to manage multiple assignments simultaneously with competing deadlines.
• Highly motivated, adaptable to change, and detail oriented.
• Strong organizational, analytical, critical thinking and problem-solving skills
• Ability to identify, reason and resolve issues independently.
• Effective Communications Skills
• Relationship Building Abilities

Company Information

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