Compliance Consultant, Global Risk @ MetLife

Job Information

Job Description:

Key Responsibilities: 

  • Support Head of MLH and US Core Compliance to maintain highly effective and reliable US Core Compliance Program (TPRM and Complaint Handling).
  • Provide support to business partners regarding the impact of laws and regulations, and helps with the development of policies and procedures.
  • Advise the Business on the design and efficacy of appropriate controls and risk mitigation strategies.
  • Advise on and provide review and challenge to TPRM and Complaint Handling quality reviews.
  • Carry out compliance relevant regulatory responsibilities such as complaint reconciliations and TPA audit program timely and accurately.
  • Analyze trends of TPRM and Complaint Handling results, identify opportunities to strengthen, and communicate/report results to Senior Compliance Management and Business Leaders.
  • Identify and escalate potential risks and other issues that impact the effectiveness of US Core Compliance Program.
  • Participate in and/or lead cross-functional initiatives or projects.
  • Review and assess compliance risks for new third-party engagements.
  • Provide control ratings based on the assessment for proper remediation.
  • Work with the Privacy and Anti-Financial Crimes (AFC) Compliance teams for necessary coordination for third-party reviews
  • Manage Third-Party Administration (TPA) audit program closely working with TPA owners to ensure all requirements are met, including yearend deadlines for all audits.
  • Handle TPA annual certification.
  • Serves as the primary MetLife contact for state insurance departments to address questions or requests concerning consumer complaint inquiries.
  • Perform periodic state complaint reconciliations as required.
  • Support state exams and various reporting requirements for customer complaints.
  • Perform monitoring for complaints time service including regulatory complaints.
  • Conduct Complaint Handling Policy training.
  • Prepare quarterly Complaint report for management.


Essential Business Experience and Technical Skills:


  • Bachelor’s degree or relevant experience required.
  • 5+ years of experience in compliance, risk, legal, insurance, financial services
  • Ability to manage multiple assignments simultaneously with competing deadlines.
  • Highly motivated, adaptable to change, and detail oriented.
  • Strong organizational, analytical, critical thinking and problem-solving skills
  • Ability to identify, reason and resolve issues independently.
  • Effective Communications Skills
  • Relationship Building Abilities

Experience Level: Senior
Work From: Onsite United States of America

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