Country Manager – Supply Chain Solutions @ United Parcel Service

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Job Description:

Country Manager – UPS Supply Chain Solutions (SCS)

There’s more to UPS than just transporting small packages all over the planet. In fact, we’re equally proficient at moving really big things on pallets and in containers including warehousing and distribution.

You might be surprised to learn we’re one of the largest freight forwarders and customs brokers in the world. But please don’t think we only work for huge companies. Every day, our we help businesses of all sizes confidently cross new borders.

We’re seeking a dynamic Country Manager to grow and lead our UPS Supply Chain Solutions (SCS) operations in South Africa. In this role, you’ll oversee the optimization of revenue growth, yield management, productivity, service quality, and customer satisfaction targets.

The position is based in Johannesburg.
Are you seeking an international, future-focused workplace that allows you to:
•    Have overall responsibility for the performance of a multi-million-Euro revenue business in a customer centric environment
•    Leverage your current leadership skills to enhance a success driven operation of ~50 people
•    Build a successful career with a multi-national organization in Operations or other function

The country manager is a “P&L Owner” accountable for the overall direction, coordination, and evaluation of the country’s business. This includes managing all aspects of sales, customer service, and people development, including achievement of financial and performance goals.
Key Responsibilities:
•    Drive SCS revenue growth by collaborating with UPS sales teams to secure new accounts and expand existing ones.
•    Identify business development opportunities within customer organizations to align SCS offerings with their needs.
•    Ensure service levels and operational productivity meet customer requirements and enhance customer retention.
•    Define and execute initiatives for customer satisfaction and retention, including conducting service evaluation surveys and resolving performance issues.
•    Interact directly with customers to understand their needs, prevent churn, and present UPS’s value-added proposition.
•    Manage team resources and processes to ensure efficient day-to-day operations.
•    Identify skill gaps and provide developmental opportunities for team members.

•    Bachelor’s degree in Business Administration, Logistics, or related field; MBA preferred.
•    Minimum of 10 years of experience in supply chain management, with at least 5 years experience in managing profit centers (C&L) and teams.
•    Proven track record of driving revenue growth and enhancing customer satisfaction.
•    Strong leadership and interpersonal skills.
•    Excellent analytical and problem-solving abilities.
•    In-depth knowledge of regulatory compliance related to supply chain operations.
•    Proficiency in MS Office and supply chain management software

Experience Level: Senior
Work From: Onsite

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