Customer Advocate, Commercial Products @ Chevron

Job Information

Job Description:

Responsibilities for this position may include but are not limited to:

  • Attends to/resolves Global Aviation and North America C&I customers’ requests, inquiries and disputes
  • Answers calls and responds to emails
  • Documents calls and emails in Salesforce (case management system)
  • Coordinates with various groups in Commercial Products supporting the Aviation and C&I business in the resolution of cases (ideal number of days to close a case should be between 3-5 working days)
  • Performs the necessary analysis and research in resolving difficult and critical cases

Required Qualifications:

  • Bachelor’s Degree in any business-related course
  • Minimum 2 years work experience
  • Good in oral and written communication
  • With analytical and problem-solving skills
  • Can multi-task and can work independently
  • With good attendance record
  • Open to be assigned to any shift as needed by the business
  • Must be a good team player

Preferred Qualifications:

  • Knowledgeable in SAP and Salesforce
  • Experience in phone support function

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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