Customer Advocate, Commercial Products @ Chevron
Job Information
Job Description:
Responsibilities for this position may include but are not limited to:
- Attends to/resolves Global Aviation and North America C&I customers’ requests, inquiries and disputes
- Answers calls and responds to emails
- Documents calls and emails in Salesforce (case management system)
- Coordinates with various groups in Commercial Products supporting the Aviation and C&I business in the resolution of cases (ideal number of days to close a case should be between 3-5 working days)
- Performs the necessary analysis and research in resolving difficult and critical cases
Required Qualifications:
- Bachelor’s Degree in any business-related course
- Minimum 2 years work experience
- Good in oral and written communication
- With analytical and problem-solving skills
- Can multi-task and can work independently
- With good attendance record
- Open to be assigned to any shift as needed by the business
- Must be a good team player
Preferred Qualifications:
- Knowledgeable in SAP and Salesforce
- Experience in phone support function
Benefits:
Experience Level: Junior/Associate
Work From: Onsite
Company Information
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