Customer Service Representative @ McKesson

Job Information

Job Description:

Key Responsibilities:

  • Accept inbound calls and handle customer requests with professional phone etiquette
  • Enter all calls in the Call Tracking System with accurate, well documented call notes
  • Self-starter who display a positive attitude, strong work ethic, and excellent attendance
  • Place direct, drop ship and remote enhanced delivery orders
  • Assist customers with system navigation
  • Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles
  • Process credit research and document retrieval requests
  • Meet all departmental goals including schedule adherence, attendance, and quality monitoring
  • Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
  • Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment
  • Strong computer skills to include terminology, function, and navigation

Minimum Requirements: 

  • Education:  H.S. diploma or equivalent
  • Typically requires 1+ years of related experience.
  • Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)

Critical Requirements:

  • Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay
  • Be organized and detail oriented
  • Advanced problem solving and root cause analysis
  • Pay differential for bilingual, fluent, Spanish speaking individuals

Preferred Requirements:

  • Success in a work from home environment preferred
  • Previous call center experience preferred
  •  Pharmacy Tech experience preferred


  • Education:  H.S. diploma or equivalent

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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