Customer Service Representative @ McKesson

Job Information

Job Description:

Key Responsibilities:

• Accept inbound calls and handle customer requests with professional phone etiquette
• Enter all calls in the Call Tracking System with accurate, well documented call notes
• Self-starter who display a positive attitude, strong work ethic, and excellent attendance
• Place direct, drop ship and remote enhanced delivery orders
• Assist customers with system navigation
• Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles
• Process credit research and document retrieval requests
• Meet all departmental goals including schedule adherence, attendance, and quality monitoring
• Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
• Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment
• Strong computer skills to include terminology, function, and navigation

Minimum Requirements: 

• Education:  H.S. diploma or equivalent
• Typically requires 1+ years of related experience.
• Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)

Critical Requirements:

• Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay
• Be organized and detail oriented
• Advanced problem solving and root cause analysis
• Pay differential for bilingual, fluent, Spanish speaking individuals

Preferred Requirements:

• Success in a work from home environment preferred
• Previous call center experience preferred
•  Pharmacy Tech experience preferred

Education: 

• Education:  H.S. diploma or equivalent

Company Information

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