Customer Support Specialist @ Clickup

Job Information

Job Description:

Role:

Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
Own the customer experience. You will take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
Articulate insights from our customers to our product, development, and marketing teams to help continue shaping ClickUp into an industry leader.
Collaborate with colleagues at all levels throughout the entire organization to find the answer you need
Educate and empower our users to become better ClickUp users
Contribute to the improvement of team processes and client-facing support documentation.
Be a Clickup ambassador and help our customers and stakeholders be successful in their roles.
Drive product change and improvement through continuous feedback and exposure to projects that help make ClickUp the leading productivity platform.

Qualifications:

At least two years of experience supporting customers via multiple communication channels in a technical environment.
Technical skills: Ability to troubleshoot, replicate customer issues, and follow up on customer issues
Critical and analytical thinking: Ability to evaluate, identify the concern, and take action for further escalation when required
Attention to detail: Ability to probe for and analyze data to identify best course of action; has great documentation skills.
Strong knowledge of standard help productivity platform solutions is a plus!
Eligible to work full-time hours.

Desired:

Experience in the SaaS industry.
Be comfortable building relationships with a diverse and global customer base across various communication channels.
Able to work independently and prioritize individual workload whilst recognizing when to collaborate and engage with others when needed.
Able to get stuff done whilst having attention to detail. Natural empathetic, yet confident to take charge and control the customer journey and resolve issues effectively and efficiently.
Be a confident communicator, passionate about elevating our customers’ experience to become more productive with ClickUp.
A curious and analytical learner that can deep dive into new or existing products to learn them inside out.
Have a strong technical aptitude and a desire to dive into learning technology.
Strong familiarity with ClickUp and Zendesk processes.
You enjoy working in a fun, diverse and friendly culture that focuses on relationships and knows how to celebrate success!

Benefits:
Experience Level: Mid-Senior
Work From: Onsite United States of America