Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through: Business Development, Team motivation, Boutique operations excellence and Clienteling. Acts as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo. Takes operations decisions independently without the presence of the store manager
1. BUSINESS DEVELOPMENT – grow the business
– Drives own sales target
– Proactive sales inside and outside the boutique
– Have knowledge / curiosity of the market and the competition
– Supports in identifying stock opportunities, trends and elaborate action plan
– Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions
2. TEAM – motivate and reinforce engagement
– Under the supervision of the store manager :
o Coach and train on floor (customer service, products, after-sales service, grooming, visual merchandising)
o Address team issues confidently and positively (discounts, products)
o Monitor team KPIs (CRM, sales, daily KPIs)
o Plan daily huddles o Identify team training needs
– Responsible for induction plan with support from training and HR, accompany new joiners on floor or assign buddy if needed
3. OPERATIONS – ensure store embodies the brand guidelines and runs smoothly
– Prepare rota, manage annual leave for optimal store coverage with Store Manager
– Lead inventory organization, liaising with logistics and finance teams
– Ensures retail standards, coordinate with operations and suppliers for store upkeep
– Supervise AFSS performance, identify business and client-centric solutions
– Coordinates daily customer service operations, including sales processes and payments
– Follow up on deadlines and payments with sales administrator
– Coordinate with Mall for permits
– Supports in identifying stock opportunities, trends and elaborate action plan
– Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct)
4. CLIENTELING – deliver memorable and unique experiences to our guests
– Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling)
– Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship
– Shares and gathers ideas on clienteling activities