Director, Workforce Experience and Colleague Engagement @ CVS Health

Job Information

Job Description:


  • Lead the creation of the PCW culture strategy in partnership with HR business partners, and HR and PCW leadership to implement across the organization
  • Develop a comprehensive culture strategy that promotes a positive workplace, aligns with the organization’s purpose and strategic goals, while ensuring it permeates all levels of the PCW organization
  • Implement a robust culture framework that includes initiatives for employee engagement, organizational values alignment and leadership development – collaborating with HR business unit leaders to embed and execute the culture values into daily operations
  • Foster strong relationships with all stakeholders to ensure buy-in and active participation in cultural transformation
  • Develop effective communication strategies that promote and reinforce the cultural change, ensuring consistency across all channels and touchpoints throughout PCW
  • Develop culture transformation roadmaps with clear milestones and success metrics.  Leverage data and insights to measure effectiveness of the strategy and forecast future trends to inform strategic decisions
  • Work closely with Colleague Relations, Change Management resources and other key stakeholders to identify trends, themes and areas of improvement in the employee experience and implement solutions to promote positive work experience for PCW colleagues

Essential Qualifications:  

  • 10+ years of experience in a leadership role with a focus on organizational culture, human resources or related field
  • Demonstrated experience in identifying trends and developing and implementing successful projects/initiatives to transform the colleague experience
  • Experience in driving organizational transformation

Skills and Attributes:

  • Strong leadership and interpersonal skills, with the ability to influence and engage at all levels of the organization
  • Strategic thinker with a visionary approach to organizational culture
  • Highly empathetic with strong emotional intelligence
  • Excellent communication skills, both written and verbal
  • Strong ethical standards and integrity
  • Resilient, agile and capable of managing ambiguity

Experience Level: Executive
Work From: Onsite

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