Docucare Associate – Salem, NC@ Xerox

Job Information

Job Description:

Primary Responsibilities: 

  • Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support. 
  • Promotes knowledge sharing and acts as a mentor/coach. 
  • Educates and trains client groups on equipment usage and functions.  
  • Maintains clean and tidy devices and safe work environment. 
  • Logs of all activities including on-site parts inventory and replenishment of consumables.    
  • Ensures SLA is achieved, and customer requirements are met and exceeded. 
  • Commits to maintaining skill set through personal development and training. 

Skills and Qualifications: 

  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective. 
  • Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer. 
  • Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry. 
  • Identifies problems in straightforward situations and makes sound decisions using standard procedures. 
  • Eager to learn technologies surrounding print production and finishing equipment. 
  • Must be able to stand for long periods of time, walk, bend, and reach. 

It is important that our Docucare Associate does these 4 things well: 

  • Excelling in customer-facing service delivery role. 
  • Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
  • Demonstrates a proactive approach to work with initiative and drive. 
  • Exhibits good technical and/or electrical aptitude. 


Experience Level: Junior/Associate
Work From: Onsite

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