Engineer, Backend @Hex Trust

Job Information

Job Description:


  • Develop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities.
  • Build enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional.
  • Coordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding.
  • Respond to inbound client requests and issues via email, chat, and phone, always aiming to exceed expectations.
  • Provide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction.
  • Advocate for clients internally, using your credibility to promote client feedback and product initiatives.
  • Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.


  • Relevant client-facing work experience, ideally within the crypto or financial services industries.
  • Confident verbal communication and polished written communication.
  • Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
  • Comfort with flexible hours, including weekends, for comprehensive support coverage.
  • High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.
  • Additional languages a plus, particularly Mandarin.
  • Proficiency in Google Suite, and CRM software (such as HubSpot).

Experience Level: Mid-Senior
Work From: Remote from Region

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