Enterprise Renewals Specialist (Remote)@ CrowdStrike

Job Information

Job Description:

What You’ll Do:

• Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:
• Protect and Grow Annual Recurring Revenue (ARR) by supporting the enterprise field sales team in securing renewal contracts in advance of expiration
• Support enterprise field sales with renewals and complex quote creation as well as deal support activities
• Review, prepare and present renewal sales quotes to enterprise renewal seller 90-120 days in advance of expiration
• Ownership of contract processes including co-termining, upselling and multi-year options related to renewals
• Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to support the enterprise sales team with complex quoting requests
• Research customer license purchase and renewal history, gather requirements on up-sell, cross-sell, co-term from sales and make recommendations on renewal proposal
• Structuring quoting scenarios including co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals
• Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike’s product portfolio
• Develop deep understanding of various product dependency rules
• Support the enterprise sales team with the accurate forecasting of renewals
• Partner with customer value management to understand the health status of customers
• Provide renewal sales operations team with regular and accurate updates on the renewal contract statuses
• Being a trusted resource for sales on the enterprise renewal sales process as well as CrowdStrikes’ Pricing & Packaging policies
• Share Best Practices & advise on how to package, price and quote renewal proposals

What You Need:

• Relevant industry experience: High Tech, SaaS, Cybersecurity preferred
• Experience with Annual Recurring Revenue business model
• 5 years+ of experience in Enterprise Renewals, Sales Operations, Deal Support, Contract Management or Customer Success
• Previous experience managing SaaS Subscription renewals process
• Experience and proficiency with MS Excel
• Prior experience using Salesforce.com and/or Salesforce CPQ
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Tech savvy & excited to work in a fast-paced environment
• Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings
• Ability to work independently or in a team environment.
• Extreme attention to detail and highly organized.

• Remote-first culture
• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Access to CrowdStrike University, LinkedIn Learning and Jhanna
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Birthday time-off in your local country
• Work with people who are passionate in our mission and Great Place to Work certified across the globe

Company Information

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