Field Service Technician – Norwalk, CT @ Xerox

Job Information

Job Description:

Primary Responsibilities: 

  • Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times. 
  • Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.  
  • Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.   

 Skills and Qualifications: 

  • Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair. 
  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you’re a “10 minutes early is on time, and on time is late” person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.  
  • Valid driver’s license & appropriate insurance coverageA Motor Vehicle Record (MVR) is included in our technician background check.  
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority especially around electrical components.  

Here’s what success looks like in the first 60 days: 

  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: 
    • Comprehensive understanding of our company and customer service culture.  
    • Clear expectations in reference to call load, territory alignment and client satisfaction. 
    • Thorough knowledge base of the equipment and inventory needs to support your territory. 
    • Actively and correctly completing service calls independently.  

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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