Field Service Technician (Production) @ Xerox

Job Information

Job Description:

PRIMARY RESPONSIBILITIES:

  • Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
  • Installation and deinstallation of Xerox Production Printers.
  • Timely escalation of technical problems to minimise downtime.
  • Recognise and feedback additional business opportunities.
  • Proactively communicate with colleagues to share technical information.
  • Manage relationship with the client to optimise customer satisfaction.

 

SKILLS, KNOWLEDGE & ABILITIES:

 

  • Experience in a field-based service role.
  • Good knowledge of English language.
  • Good problem-solving skills.
  • Electrical skills/qualification.
  • Skills in the use of diagnostic tools, such as multi meter’s.
  • Customer focused mentality.
  • Knowledge of computers, networks, data communication and colour theory.
  • Good communication and reporting skills.
  • Willingness to work flexibly.

Benefits:
Experience Level: Junior/Associate
Work From: Onsite

Company Information

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