Field Service Technician @ Xerox

Job Information

Job Description:

PRIMARY RESPONSIBILITIES:

  • Provide service activity, incl. performance actions and maintenance/retrofits activities, in the team on a specific product group/family.
  • Provide installations and de-installations of Xerox & third party products within agreed customer timeframes in order to meet contractual agreements.
  • Recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox.
  • Timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines.
  • Actively communicate with colleagues to share technical information in the correct way.
  • Manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction.

CANDIDATE BACKGROUND – SKILLS & QUALIFICATIONS

MINIMUM – 

  • Good knowledge of the English language
  • Developed analytical skills
  • Skills in the use of electronical diagnostic tools, such as multi meter’s
  • Customer focused mentality
  • Developed communicative and reporting skills
  • Willing to work flexibly

PREFERRED – 

  • Experience in a field service role within the reprographics sector
  • Manufacturer trained on any of the following: Xerox, Toshiba, Epson, Kyocera, Ricoh
  • Follow-up courses, including communication, customer handling skills.
  • Knowledge in the field of computers, networks, data communication and colour knowledge (if relevant for the product portfolio).

Benefits:
Experience Level: Junior/Associate
Work From: Onsite

Company Information

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