Full Time Store Administrator – Chadstone Boutique @ Hermès

Your focus will be on customer service, sales support, general store and team administration, after sales and cashiering and your responsibilities will include although are not limited to:

• Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail
• Daily management of the store email account, directing information where required within the organisation
• Management and follow-up of customer requests whilst performing daily review of customer requests to be processed.
• Aftersales organisation, record keeping and aftersales stock management in the boutique.
• Management of client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales service.
• Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.
• Internal communication: disseminate emails to all relevant staff instore, designate all calls to the relevant sales associate to ensure all queries are addressed in a timely manner
• Performing regular checks of reservations & available orders, by reviewing the corresponding recap in the system, and by checking the Customer collection areas.
• Monitoring reservations and expired reservations, informing the sales associates in charge of the corresponding reservations.

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