Full Time Store Administrator – Chadstone Boutique @ Hermès

Job Information

Job Description:

Main responsibilities

Your focus will be on customer service, sales support, general store and team administration, after sales and cashiering and your responsibilities will include although are not limited to:

  • Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail
  • Daily management of the store email account, directing information where required within the organisation
  • Management and follow-up of customer requests whilst performing daily review of customer requests to be processed.
  • Aftersales organisation, record keeping and aftersales stock management in the boutique.
  • Management of client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales service.
  • Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.
  • Internal communication: disseminate emails to all relevant staff instore, designate all calls to the relevant sales associate to ensure all queries are addressed in a timely manner
  • Performing regular checks of reservations & available orders, by reviewing the corresponding recap in the system, and by checking the Customer collection areas.
  • Monitoring reservations and expired reservations, informing the sales associates in charge of the corresponding reservations.

To be successful in this sought after role, you will demonstrate:

  • Excellent interpersonal skills dealing with internal and external parties including clients.
  • Previous retail experience with stock management being extremely advantageous.
  • Highly efficient and organised by nature and possesses acute attention to detail.
  • Technologically savvy, possessing a strong background in Excel and able to adapt effectively to the use of a variety of retail systems.
  • Team player attitude with the ability to work autonomously and demonstrate effective time management.
  • Success in previous role and is responsible, reliable, self-motivated and able to take initiative.

Experience Level: Junior/Associate
Work From: Onsite

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