Global eCommerce Principal UX Program Manager @ HP

Job Information

Job Description:

Responsibilities

Leading process and workflow governance for the UX and UI design teams
Enabling product teams to develop and drive web experiences that result in significant and measurable improvements in shopper experience, purchase conversions, and revenue
Providing product teams and leaders with dashboards and notifications critical to tactical progress and strategic prioritization
Leading project planning compliance with new web standards, processes and tools, and regulatory laws
Developing productive internal/external working relationships and providing guidance to ecommerce designers, product managers, developers, and other team members
Reporting on the status, performance, and outcomes of ecommerce programs and projects
Continuously evaluating and improving the efficiency and effectiveness of ecommerce processes and products

Education & Experience

Four-year or Graduate Degree in Marketing, Information Technology, Business Administration, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10+ years of work experience, preferably in web design, software product management, project management, or a related field.

Knowledge & Skills

Expert in architecture administration of Jira workflows, dashboards and process management
Experience working in Agile software development product model methodology
Comprehensive understanding of eCommerce analytics and business strategies
Experience developing workflow automation
Skilled in Project Management
Skilled in User Experience (UX) and/or User Interface (UI) design
Proficient to advanced skills in at least three of Microsoft Teams, Adobe Analytics, Figma, React, Miro, OKR planning, Design Thinking

Cross-Org Skills

Excellent English verbal and written communication skills is required, with the ability to present complex information clearly and persuasively
Spanish or additional languages a plus
Proficiency working in cross-functional and multinational teams
Strong leadership, teamwork, and problem-solving skills, with the ability to motivate and inspire others
Detail-oriented, organized, and adaptable, with the ability to handle multiple tasks and deadlines
Passionate about ecommerce innovation and customer experience

Benefits:
Experience Level: Mid-Senior
Work From: Onsite