Head of CRM – Salesforce (m/f/d) @ AutoScout24

Job Information

Job Description:

What you will do:

Develop sales and service processes (vis-à-vis our car dealer customers) and how we represent and operate them in Salesforce.com
Deliver strategic CRM initiatives (e.g., integrations of different CRM systems) and continuously improve our existing CRM capabilities
Manage the CRM roadmap and align prioritizes and trade-offs with senior stakeholders across the company (incl. CRM development, sales teams/markets, product & tech teams, management)
Lead a team of 7-10 colleagues (CRM process managers/consultants, admins, and order managers). Set priorities, track delivery and performance, and provide ongoing feedback and coaching to build a healthy, motivated, and high-performing team

What you should bring:

Leadership: You can lead, motivate, and develop a diverse team. You know “what good looks like” and bring a clear sense of ownership for your team delivering against this. You can manage senior stakeholders, create alignment, and drive change
Drive to get things done: You can manage resources, deliverables and timelines in a complex tech company environment. Your pragmatic and solution-oriented approach to problems and good judgment helps your team to keep output high and avoid getting lost in details and complexity
CRM expertise: You bring expertise in Salesforce.com, esp. for sales and service processes. You identify requirements and design processes in close collaboration with sales colleagues
Fluent English and effective communication to technical and non-technical colleagues; German would be a plus

Benefits:
Experience Level: Senior
Work From: Onsite