IT Business Analyst – International Products – Mobile & Loyalty @ Chevron

Job Information

Job Description:

Responsibilities for this position may include but are not limited to:

  • Elicits business requirements and translates business needs into fit-for-purpose actionable plans.
  • Provides second level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
  • Deploys, configures, and supports business applications.
  • Develops deep domain knowledge by understanding business processes.
  • Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
  • Proactive communication and quick response to production issues and project work.  Strong customer focus.
  • Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.
  • Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
  • Develops and maintains support documentation.
  • Maintains IP Compliance on systems and software as appropriate.


Required Skills:

  • Bachelor’s degree in computer science, Engineering, Math, Statistics, or other relevant fields.
  • At least 5+ years’ experience with technical and/or business knowledge in 2 or more areas e.g., card systems, payment systems, mobile app, testing and integration, business analysis, production support with good overarching understanding on retail petroleum marketing and store systems.
  • Critical thinking skills for framing, analysis, and synthesis of complex issues.
  • Ability to tailor business processes to adapt to application functionality and processes.
  • Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
  • Technical writing – Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.
  • Independent, organized, and multi-tasker.  Ability to work effectively and proactively in a multi-functional setting.
  • Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
  • Highly motivated and self-starter
  • Ability to do low code, develop and understand programming languages is preferred.
  • Working knowledge of IRM technical controls and MS Azure Cloud is an advantage.
  • Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table is preferred.
  • Amenable to occasional travels to different Asia Pacific countries

Preferred Skills:

  • Knowledge and hands-on experience in two or more of the following is a plus: Power Apps, Power BI, C#, C++, Angular, Node.js, SQL, Ansible, R, Java, Python, Azure, APIs, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server, among others.

Selection Criteria:

  • Business Analyst Skills & Technical Depth
  • Ability to understand strategic goals and objectives and key business processes and identify integration points.
  • Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.
  • Ability to analyse data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.
  • Experience with mobile systems or loyalty rewards system will be a bonus.
  • Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus.
  • Understanding of Service Level Agreements, Vendor Management, and Incident Management
  • Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.
  • Communication Skills
  • Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.
  • Ability to work with multiple teams both external and internal and influence/drive to deliver results.
  • Leadership
  • Able to influence and inspire trust in others to follow and support.
  • Able to provide out-of-hours support when needed.
  • Willingness to take ownership and show initiative to achieve results.

Experience Level: Senior
Work From: Onsite

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