JUNIOR LEGAL COUNSEL (COMPLAINTS)@ Revolut

Job Information

Job Description:

What you’ll be doing

Running internal fact-finding investigations
Handling external dispute resolution complaints in accordance with the local law and regulation and other relevant complaints
Representing Revolut before external dispute resolution forums
Working on early stage or less complex litigation, such as pre-action letters, responses to claims, and case reviews
Assisting the Disputes Legal Team and Legal Counsels working at Revolut EEA branches with ad hoc work and advice
Identifying, analysing, and resolving issues and helping to implement improvements, not only team-wide but company-wide as well
Analysing case outcomes to identify Revolut’s weak points in order to remediate them
Setting up and/or improving internal procedures
Actively contributing to the culture where the fair treatment of customers is a priority
Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
Cooperating closely with other departments during the case investigation

What you’ll need

A bachelor’s degree in law or equivalent in Hungary
Legal experience as a private practice lawyer dealing with financial services and/or equal in-house experience is highly preferred
Fluency in English and Hungarian with exceptional communication and writing skills
An analytical mindset able to investigate and get to the root of a problem
To know when and how to best utilise means of redress (i.e. refunds including negotiations)
Strong problem-solving skills with the ability to use analysis and resources to efficiently resolve a complex case
Great attention to detail and common sense
The ability to excel both independently and in a team environment
Demonstrable ability to work in fast-paced environments and make sound judgements under tight deadlines
A readiness to improve every aspect of Revolut and yourself

Nice to have

Fluency in any other European language
Experience in all stages of litigation, alternative dispute resolution, and regulatory matters and issues

Benefits:
Experience Level: Junior/Associate
Work From: Remote from Country Hungary North America, South America, Central America