Lead Product Manager, Service Experience Platform @ Gusto

Job Information

Job Description:

Here’s what you’ll do day-to-day:

Develop a deep understanding of the different users and customers and how their varying needs translate into product requirements.
Partner with engineering, design, and data science and across cross-functional teams such as Customer Experience and Ops to create solutions that ultimately delight customers.
Identify emerging technologies and industry trends (such as AI), build business cases, and define product vision and strategy.
Use data and experiments to make decisions that improve the customer experience and business metrics .
Create intuitive internal tooling that is tightly coupled with the product to enable Support and Ops to quickly and accurately help users

Here’s what we’re looking for:

7+ years of product management experience with 2+ years of managing a team
Software development or operational experience is a plus.
Track record of delivering enterprise and/or platform solutions in regulated environments like HR, finance, or healthcare
Deep understanding of product experiences that enable process improvement and better workflows and operations.
Ability to set a strategy and translate it to a roadmap and metrics with end-to-end execution
Creating and growing diverse and passionate product teams
Zest for learning and first principles thinking

Benefits:
Experience Level: Senior
Work From: Onsite