Lead Product Manager, Service Experience Platform @ Gusto

Job Information

Job Description:

Here’s what you’ll do day-to-day:

  • Develop a deep understanding of the different users and customers and how their varying needs translate into product requirements.
  • Partner with engineering, design, and data science and across cross-functional teams such as Customer Experience and Ops to create solutions that ultimately delight customers.
  • Identify emerging technologies and industry trends (such as AI), build business cases, and define product vision and strategy.
  • Use data and experiments to make decisions that improve the customer experience and business metrics .
  • Create intuitive internal tooling that is tightly coupled with the product to enable Support and Ops to quickly and accurately help users

Here’s what we’re looking for:

  • 7+ years of product management experience with 2+ years of managing a team
  • Software development or operational experience is a plus.
  • Track record of delivering enterprise and/or platform solutions in regulated environments like HR, finance, or healthcare
  • Deep understanding of product experiences that enable process improvement and better workflows and operations.
  • Ability to set a strategy and translate it to a roadmap and metrics with end-to-end execution
  • Creating and growing diverse and passionate product teams
  • Zest for learning and first principles thinking

Experience Level: Senior
Work From: Onsite

Company Information

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