LOA Case Manager I @ CVS Health
Job Information
Job Description:
- Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience
- Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
- Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations
- Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review
- Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely
- Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies
- Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy
- Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave
- Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration
- Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first
- All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team
- A strong commitment to Customer Service as exemplified by behaviors and disposition
- Ability to work independently and as part of a team environment
- Excellent written, verbal and listening skills to reflect a friendly, positive disposition
- Demonstrated ability to maintain work in the strictest of confidence
- Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
- Strong organizational and data entry skills with a strict attention to detail
- Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision
- Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally
- Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer
- Demonstrated ability to multi-task while consistently meeting deadlines
- Proficiency with MS Office Products
- Regular and predictable attendance is required
Required Qualifications:
- 1+ year of customer service or office experience
Preferred Qualifications:
- 1+ years of FMLA, State Leaves, Disability, or HR experience
Education:
- High School Diploma or GED
Benefits:
Experience Level: Junior/Associate
Work From: Onsite
Company Information
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