LOA Case Manager I @ CVS Health

Job Information

Job Description:

• Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience
• Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
• Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations
• Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review
• Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely
• Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies
• Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy
• Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave
• Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration
• Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first
• All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team
• A strong commitment to Customer Service as exemplified by behaviors and disposition
• Ability to work independently and as part of a team environment
• Excellent written, verbal and listening skills to reflect a friendly, positive disposition
• Demonstrated ability to maintain work in the strictest of confidence
• Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
• Strong organizational and data entry skills with a strict attention to detail
• Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision
• Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally
• Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer
• Demonstrated ability to multi-task while consistently meeting deadlines
• Proficiency with MS Office Products
• Regular and predictable attendance is required

Required Qualifications:

• 1+ year of customer service or office experience

Preferred Qualifications:

• 1+ years of FMLA, State Leaves, Disability, or HR experience

Education:

• High School Diploma or GED

Company Information

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