LOA Case Manager I @ CVS Health

Job Information

Job Description:

  • Support a service delivery model that reflects empathy and care for all colleagues and fosters an environment focused on the colleague experience
  • Administer leave of absence requests under FMLA, State regulations and Company leave policies in accordance with federal and state regulations
  • Utilize the myLeave system for leave of absence to ensure tasks and cases are completed according to federal and state regulations
  • Review and analyze leave of absence requests that are not eligible for FMLA, State and / or Company leave policies to determine if the ADA is applicable. If request for a leave of absence does require a review for the ADA, update and assign the case for Reasonable Accommodation review
  • Research and resolve tier 2 escalations and ensure the outcome and updates are documented and communicated timely
  • Review, calculate and submit payment of paid time off for leave requests in accordance with FMLA, State regulations and Company leave policies
  • Review, calculate and submit payment of the CVS Health Paid Parental Leave according to the policy
  • Conduct colleague outreach calls at the start of a new leave request and at key intervals throughout the leave process to ensure colleague support through the leave
  • Communicate with colleagues, leaders, and other key stakeholders to assist with questions on leave administration
  • Work collaboratively with members of the LOA Team to ensure compliance, completing goals and putting the customer first
  • All other leave of absence case management duties assigned by Case Management Lead and / or other key members of the myLeave team
  • A strong commitment to Customer Service as exemplified by behaviors and disposition
  • Ability to work independently and as part of a team environment
  • Excellent written, verbal and listening skills to reflect a friendly, positive disposition
  • Demonstrated ability to maintain work in the strictest of confidence
  • Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems
  • Strong organizational and data entry skills with a strict attention to detail
  • Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision
  • Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally
  • Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer
  • Demonstrated ability to multi-task while consistently meeting deadlines
  • Proficiency with MS Office Products
  • Regular and predictable attendance is required

Required Qualifications:

  • 1+ year of customer service or office experience

Preferred Qualifications:

  • 1+ years of FMLA, State Leaves, Disability, or HR experience


  • High School Diploma or GED

Experience Level: Junior/Associate
Work From: Onsite

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