MARKETING & SALES REPRESENTATIVE – OPERATIONS AND DATA ANALYTICS @ Caterpillar

Job Information

Job Description:

Responsibilities

• Responding to inquiries and resolving problems regarding business plan execution, operational improvement and achievement of targets.
• Advising on existing and potential customer experiences issues and improvement measures.
• Consult with dealers on ways to improve marketing and sales capabilities, supporting the overall business development process.
• Govern dealer execution of the programs that increase sales and improve customer experience.

Qualifications / Experience: Proven experience (5 years minimum) in data analytical skills, data management, project management, stakeholder management. A completed university degree in Business Management, Engineering, or related field. Must be proficient in French and English.

Skills required for success in this role:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.

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