Operations Services Representative@ Walt Disney

Job Information

Job Description:

Responsibilities (including but not limited to):

  • Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
  • Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
  • Data entry of customer service work orders, close-outs and filing
  • Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
  • Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
  • Prioritize and dispatch service orders to appropriate departments and outside vendors
  • Administer general information to customers

The requirements include:

  • Proven customer service affinity; an ability to relate to customers; proven interpersonal skills to assure successful interaction with coworkers and assorted departments and vendors
  • Excellent verbal and written communication skills
  • Proven proactive problem-solving skills
  • Proven judgment and patience in challenging situations
  • Proven ability to multi-task and prioritize effectively in a fast-paced environment
  • Detail oriented individual
  • Ability to retain information
  • Working knowledge of Microsoft Word, Microsoft Access
  • 3-5 years applicable Customer Service experience
  • Flexible work schedule; department coverage requires availability from 5:00am – 5:30pm; subject to change based on business needs
  • All other duties, as assigned

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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