Operations Services Representative@ Walt Disney

Job Information

Job Description:

Responsibilities (including but not limited to):

Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
Data entry of customer service work orders, close-outs and filing
Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
Prioritize and dispatch service orders to appropriate departments and outside vendors
Administer general information to customers

The requirements include:

Proven customer service affinity; an ability to relate to customers; proven interpersonal skills to assure successful interaction with coworkers and assorted departments and vendors
Excellent verbal and written communication skills
Proven proactive problem-solving skills
Proven judgment and patience in challenging situations
Proven ability to multi-task and prioritize effectively in a fast-paced environment
Detail oriented individual
Ability to retain information
Working knowledge of Microsoft Word, Microsoft Access
3-5 years applicable Customer Service experience
Flexible work schedule; department coverage requires availability from 5:00am – 5:30pm; subject to change based on business needs
All other duties, as assigned

Benefits:
Experience Level: Junior/Associate
Work From: Onsite