Patient Care Representative at Primary Care Plus @ UnitedHealth Group

Job Information

Job Description:

Primary Responsibilities:

  • Make outbound calls for the purpose of confirming and rescheduling appointments according to protocol and other special projects
  • Answer telephone, record and direct messages appropriately in the EMR, and screen and direct calls
  • Enter patient data in the EMR and create global alerts in the EMR to ensure all needed demographics, HIPAA Privacy Notice Acknowledgements, Advance Directives, etc. are properly documented and followed according to protocol
  • Create spreadsheets and documents when necessary
  • Greet patients, answer questions promptly and in a courteous, helpful manner
  • Ensure patient’s information is accurate and make changes if necessary
  • Create and mail new patient packets and enter information accordingly
  • Check patients in and out at time of entry and exiting their appointments
  • Collect appropriate fees at time of service
  • Maintain work area and lobby in neat and orderly manner
  • Adhere to guidelines concerning work hours and dress codes
  • Balance cash drawers at end of business day
  • Adhere to patients’ right to privacy and confidentiality


Core Competencies

  • Ability to multi-task in a busy environment
  • Proficient in Microsoft Word, Excel, and basic computer skills
  • Excellent telephone manners and etiquette
  • Ability to pleasantly interact with patients and co-workers
  • Ability to speak clearly, read and understand oral and written directions
  • Excellent written communication skills
  • Excellent customer service skills
  • Ability to handle cash
  • Detail-oriented, organized and self- motivated


Required Qualifications:

  • High School diploma or equivalent
  • 1+ years of experience as a receptionist or administrative assistant in a medical facility or clinical setting
  • Computer literacy with proficiency in Microsoft Word, Excel and Outlook


Preferred Qualification:

  • EMR experience

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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