Sales & Solutions Spec – Spanish Language, DC (Tampa, FL) Full Time@ Walt Disney

Job Information

Job Description:

Responsibilities:

• Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
• Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Maintain discretion and Guest confidentiality
• Help Guests with handling their accounts
• Navigate between multiple computer applications including phone, chat, and email
• Provide Guest Service when problems arise and help find solutions
• Meet required departmental metric expectations and efficiency goals
• Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
• Complete all required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

• Ability to speak, read and write in Spanish with fluency
• Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
• Computer proficiency within a Microsoft Windows environment
• Written, verbal and interpersonal communications skills
• Knowledge of Disney products
• Sales and Service Experience in a customer service or contact center environment
• Meet Walt Disney World Transfer guidelines.
• Disney Central Cast Members: No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand within the last six months

Preferred Qualifications:

• Strong sales and closing skills and the ability to overcome objections

Required Education

• High school diploma or equivalent

Company Information

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