Sales & Solutions Spec – Spanish Language, DC (Tampa, FL) Full Time@ Walt Disney

Job Information

Job Description:


  • Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
  • Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
  • Maintain discretion and Guest confidentiality
  • Help Guests with handling their accounts
  • Navigate between multiple computer applications including phone, chat, and email
  • Provide Guest Service when problems arise and help find solutions
  • Meet required departmental metric expectations and efficiency goals
  • Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
  • Complete all required Company training and compliance courses
  • Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

  • Ability to speak, read and write in Spanish with fluency
  • Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
  • Computer proficiency within a Microsoft Windows environment
  • Written, verbal and interpersonal communications skills
  • Knowledge of Disney products
  • Sales and Service Experience in a customer service or contact center environment
  • Meet Walt Disney World Transfer guidelines.
  • Disney Central Cast Members: No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand within the last six months

Preferred Qualifications:

  • Strong sales and closing skills and the ability to overcome objections

Required Education

  • High school diploma or equivalent

Experience Level: Junior/Associate
Work From: Onsite

Company Information

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