Sales & Solutions Spec – Spanish Language, DC (Tampa, FL) Full Time@ Walt Disney
Job Information
Job Description:
Responsibilities:
- Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
- Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
- Maintain discretion and Guest confidentiality
- Help Guests with handling their accounts
- Navigate between multiple computer applications including phone, chat, and email
- Provide Guest Service when problems arise and help find solutions
- Meet required departmental metric expectations and efficiency goals
- Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
- Complete all required Company training and compliance courses
- Flexible with work schedule, including overtime, weekends and holidays
Basic Qualifications:
- Ability to speak, read and write in Spanish with fluency
- Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
- Computer proficiency within a Microsoft Windows environment
- Written, verbal and interpersonal communications skills
- Knowledge of Disney products
- Sales and Service Experience in a customer service or contact center environment
- Meet Walt Disney World Transfer guidelines.
- Disney Central Cast Members: No more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand within the last six months
Preferred Qualifications:
- Strong sales and closing skills and the ability to overcome objections
Required Education
- High school diploma or equivalent
Benefits:
Experience Level: Junior/Associate
Work From: Onsite
Company Information
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