Senior Business Analyst – Aftersales Job @ Paccar

Job Information

Job Description:

Job Functions/Responsibilities

  • Develop a strong understanding of PACCAR’s Aftersales processes and systems in order to support the long-term execution of the Roadmap.
  • Support the gathering of business requirements for Aftersales initiatives, working in concert with the Program Manager and Architect.
  • Leverage strong agile skills to capture well-formed User Stories.
  • Support efforts to define the scope, size and estimates for Aftersales initiatives.
  • Support the process to recommend technologies and partners who can support the Aftersales Roadmap.
  • Support the process to execute technology selection efforts in support of Aftersales initiatives.
  • Provide support for a regular global steering committee of Aftersales leaders and periodic workshops.
  • Ability to travel up to 25%.


  • 5-7+ years of professional experience in a business analyst, program management and/or applications development capacity; Agile/Scrum experience strongly desired.
  • Experience supporting development of funding requests for large, complex projects (technology preferred).
  • Experience working and supporting Aftersales (Parts/Service) in the automotive or heavy equipment industry desired.
  • Experience with agile practices, including writing User Stories, Estimating User Stories and Building a Product Backlog.
  • Strong Leadership skills and critical problem-solving skills.
  • Demonstrated leadership with the ability to function independently.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment.
  • Excellent organization and interpersonal skills.


  • Bachelors degree in Technology or related field required.
  • Masters degree in Technology desired.

Experience Level: Senior
Work From: Onsite

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