Job Information

Job Description:

You’ll contribute by:

  • Building our understanding of people with cross-currency needs among our key markets in order to ensure we are focused on solving the right things for customers
  • Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the teams’ highest priority questions

This role will give you the opportunity to: 

  • Be part of a team – you’ll be embedded in a team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side-by-side with PMs, design, analytics and engineering
  • Choose your path to impact You’ll have the freedom to make your own calls about how best to support customer needs and reach mission zero
  • Grow the research practice – You will be part of helping establish how we conduct research at a global scale
  • Be part of our mission to make money without borders the new normal

A bit about you…

  • You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research
  • You have experience leading mixed-method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card-sorting
  • You’re comfortable working embedded in a cross-functional product team and are able to work autonomously, as well as collaboratively with your cross-functional partners (product, data, design, engineering)
  • You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings
  • You have top-notch presentation skills, especially when it comes to sharing impactful insights
  • You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products

And as a heads up, this role probably isn’t for you if:

  • Your experience is primarily market research and/or academia
  • You don’t have demonstrable experience leading UX research within the tech/product industry

Experience Level: Senior
Work From: Onsite

Company Information

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