Senior Employee Relations Consultant @ CVS Health

Job Information

Job Description:

Responsibilities include but not limited to:

Serves as first point of contact for our leaders and colleagues by a centralized phone system (up to 75% of time) and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
Review and assess inquiries received through alternative channels (i.e., email, self-serve portal, and/or Ethics Line reporting), resolve, or direct to accurate team for further research (typically 25% of the time) including assignment of case categorization and priority.
Effectively leverage resources to achieve first contact resolution and provide proactive support to colleagues.
Assists with policy interpretation, and the application of CVS Health policies and the Code of Conduct.
Consults with leaders regarding colleague discipline and performance issues.
Respond to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
Partner with our Legal partners to retain and provide records upon requests in a timely manner.
Respond to general inquiries related to workforce reduction, escalating concerns where appropriate.
Provide cross-functional support to other areas of the business, as appropriate.

Skills Required:

Ability to demonstrate empathy, putting people first and inspiring trust with our colleagues
Ability to interact and effectively influence colleagues within all levels of the organization
Ability to make sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Highly organized and able to prioritize, time manage effectively
Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.
Collaborates cross-functionally to achieve desired outcomes3+ years of Employee Relations, Labor Relations, and/or HR Generalist experience and/or 5+ years of leadership experience
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills

Required Qualifications:

3+ years of Employee Relations, Labor Relations, and/or HR Generalist experience and/or 5+ years of leadership experience

Preferred Qualifications:

Preferred Certifications or Licenses

Benefits:
Experience Level: Senior
Work From: Onsite