Senior Engagement Manager @Data Grail

Job Information

Job Description:

  • Successfully managing large-scale SaaS implementations with Fortune 1000 companies.
  • Build strong relationships building and manage stakeholders for information gathering and generating momentum on customer change management.
  • Close attention to detail for a thorough and well-documented discovery process that lays out the path to success and holds all stakeholders accountable for the outcome.
  • Able to understand customer objections and resolve conflict by getting to the root of an issue and problem-solving within the given constraints.
  • Cross-functional team player who can advocate on behalf of the customer while understanding and considering the objectives of internal partners across the business.

Within 90 Days You’ll:

  • Become an expert on all DataGrail platform offerings and existing Enterprise customer deployments.
  • Act in a supporting role on existing enterprise implementations while getting to know the DataGrail customer profile and customization needs.

Within 180 Days You’ll:

  • Own the relationship, project, and conflict management of multiple Enterprise deployments concurrently.
  • Participate in the sales cycle to gather requirements, discuss delivery approaches, and develop proposals.
  • Complete an assessment of the current Enterprise implementation methodology and provide a process improvement proposal.

Within 365 Days You’ll:

  • Successfully onboard a book of high-complexity customers and set them up for long-term success, as measured by a minimum average onboarding CSAT of 4.5 (or NPS 40+) across the customer base.
  • Partner closely with product and engineering leaders to outline strategic improvements to the platform that will yield the highest value for Enterprise customers.
  • Seen as a go-to person in the company to solve hard customer challenges as measured by qualitative and quantitative feedback from cross-functional teammates

Benefits:
  • Competitive compensation package + equity
  • Work from anywhere – every employee has the choice to select their ideal work environment
  • Feel relaxed with unlimited paid-time-off (+2 weeks mandatory!)
  • Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
  • Stay healthy – full healthcare coverage, including dental, and vision
  • Save for the future with our 401(k) plan
  • Work smarter with monthly hardware and remote office stipends and an UberEats meal program
  • All of this and much, much more

Experience Level: Senior
Work From: Remote from Country

Company Information

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