Service Training Curriculum Developer Job @ Paccar

Job Information

Job Description:


  • Create and maintain technical service training materials and training aids in electronic and other formats
  • Create and maintain a technical training plan in accordance with strategic objectives for Kenworth Division
  • Coordinate with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products
  • Participate in planning meetings for each new technology project under development using the Tollgate system
  • Coordinate involvement of other departments (Engineering, Manufacturing, Marketing, etc.) to design classroom support materials and training aids
  • Prepare cost estimates for the production of classroom support materials and training aids, then coordinate purchases
  • Explore and evaluate alternative media for classroom and virtual training venues to make each more interactive


  • Bachelor’s degree required, preferably in Instructional Design, Training and Development, Engineering, or Automotive or Diesel Technology
  • 7+ years previous full time work experience required; 4+ years previous experience in production of industrial training materials required
  • Personal computer skills including Windows, Word, Excel, and PowerPoint required
  • Previous experience in dealership service or service management in commercial truck industry strongly preferred
  • Preference for Battery Electric Vehicle (BEV) experience or Automotive OEM certifications
  • Demonstrated knowledge of heavy-duty truck products and manufacturing process desired
  • Demonstrated ability to manage large, complex projects
  • Demonstrated ability to work independently
  • Excellent interpersonal skills including the ability to develop trusting business relationships
  • Between 20% – 40% travel required


Experience Level: Senior
Work From: Remote from Region

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