ServiceNow Engineer @ Chevron

Job Information

Job Description:

Responsibilities for this position may include but are not limited to:

• Focus on implementing tools/processes to build a robust platform for use by all IT customer teams and guiding development and documenting standards for use by the organization.
• The role requires that the individual be a consensus builder that works to align systems engineering strategy and design with architectural guidelines, application strategy and business goals.
• Working with tools such as ServiceNow and Azure DevOps. Working on ADO stories aligned to features, communication of new capabilities/process updates to customers to increase enterprise adoption.
• CI/CD lifecycle management, and creation/updates to test automation framework for the key ITSM processes and API’s interfacing with ServiceNow Platform.

Required Skills/Qualifications:

• Understanding of ServiceNow, ITSM processes, CSDM model, CMDB
• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End
• API testing, deployment, and integration
• Azure fundamentals, Azure DevOps
• Experience coordinating with multiple product teams.
• Communication across multiple end users/stakeholders, team player
• Must be amenable to work in day and mid shifts, and in a hybrid work arrangement.

Selection Criteria:

Business Analyst Skills & Technical Depth

• Ability to understand strategic goals and objectives and key business processes and identify integration points.
• Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.
• Ability to analyze data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.
• Familiarity with ITSM processes and related technical standards and controls is a plus.
• Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.

Communication Skills

• Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.
• Ability to work with multiple teams both external and internal and influence/drive to deliver results.

Leadership

• Able to influence and inspire trust in others to follow and support.
• Able to provide out-of-hours support when needed.
• Willingness to take ownership and show initiative to achieve results.

Company Information

View all jobs of Company: Click here