Sr. Customer Service Specialist @ McKesson

Job Information

Job Description:

• Enters Assigned Customer Orders received via phone, email, or fax.
• Tracks and provides status updates on all orders placed by their assigned book of business.
• Monitors assigned email to case Salesforce Queues.
• Ensures that the assigned queues are worked on a regular basis.
• Monitors and responds to emails as needed through Salesforce.
• Answer phones and assists customer with concerns as needed.
• Assist customers with order requests, returns, credits and re-bill process initiation and general product inquires.
• Research and answer shipping and delivery questions.
• Directs customer to proper departments when issues are outside of their assigned scope of business.
• Collaborates closely with the customer to identify trends and concerns to be proactive in resolution.
• Serves as a subject matter expert on their individual book of business.
• Assists with the live chat feature on Customer Center.
• Works directly with the customers as a liaison for the Network Organization for the assigned customers to provide the best possible service.Responsible for back office updating for the assigned customer base.
• Master Data Case opens for account updates and changes.
• Assist with Onboarding of child site and new customers to the Network.
• Customer Center Credentialing
• Customer Center Training for assigned customers.
• Completes ongoing training as assigned.
• Completes assigned CCCE courses in a timely manner.
• Participates as an active member of assigned team.
• Attends all team meetings.
• Prepares for monthly 1:1’s with supervisor/manager.

Qualifications & Competencies

• High School Diploma / College Degree Preferred
• 1 year of Physicians Services Experience Preferred
• ComplexProblem-SolvingSkills
• Resourceful and creative in identifying ways to service the customer.
• Functional Networking to improve the customer experience.
• Ability to work within given Schedule Adherence tolerances.
• Strong Computer and Keyboarding Skills
• Microsoft Office Skills
• Basic Excel Skills
• Works Well in a Team Driven Environment
• Well Spoken and a Clear Communicator both by phone and email
• Possesses McKesson Business Savvy
• Heightened Sense of Urgency

Company Information

View all jobs of Company: Click here