Sr Specialist App/Prod Support @ AT&T

Job Information

Job Description:

Additional responsibilities include:
• Performing Application Monitoring and Response
• Application Problem Management/Resolution,
• Application Change Management, Scheduling, Implementation of change, Deployment,
Configuration and Tuning of Application
• Infrastructure Components management, such as AKS, Golden Image, security
upgrades.
• Contribute to Project Implementation work associated with new applications or changes
to existing applications,
• Service Assurance Management, Status, and Metrics collection/reporting.

Key Roles & Responsibilities

FAULT MANAGEMENT – Technical support and troubleshoot network platform & service issues including
• alarm and KPI monitoring (proactive and reactive);
• investigation/diagnose API flow issues
• triage and communicate event status and coordinate root cause analysis
• mitigate/remediate complex technology fault conditions that span multiple production platforms
and environments.
• implement restoration of services/API flows
• may involve the implementation of vendor/IT fixes or design changes.
• solves GTOC incidents and Call to Work (using PagerDuty?)independently and works with
additional support teams, DSI engineering and vendors as needed.
• proactively monitor and maintain system configurations to achieve designed performance and
reliability levels using key performance indicators (KPIs).
CHANGE MANAGEMENT
• Lead, manage, coordinate, track, report on any activities done in production teams
• Create AOTS-CM, ensure activities in production are within GTOC compliancy
• Manage maintenance windows, working with team to implement desired changes
• Own and manage the change management process for activities on ACP platform, understand
GTOC processes.
TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT
• Works closely with business partners in a DevSecOps methodology partnering with Labs, product
development, and DSI engineering teams to create process documentation, methods,
procedures, tools and guidelines for current Network APIs roadmap, capacity management and
create/execute use/test cases/Synthetic testing during new technology instantiation.
• Participates in collaboration sessions with DSI engineering and vendors on product capabilities
and improvements.
• Reviews and interprets technical documentation and specs for inclusion/adaptation into database
templates.
• May interact with customers virtually or in person to outline or recommend technical solutions for
their business or explaining root cause of a API issue event.
• Collaborate with upstream and downstream partners (DSI Engineering, provisioning, Mobility,
etc.) to conduct change management procedures.
• Develop applications, scripts, and act as system DBA (database administration), building
knowledge database SharePoint and internal messaging BOTs while maintaining other key
critical software/data platforms.
• Knowledge of and the ability to use tools and techniques for analyzing and documenting logical
relationships among logs, traces, data, processes or events translating business problems into
insights.
• Ensure that the environments where Network APIs are deployed stay continuously in compliance,
with no security issue (i.e. Deploy Golden Images, implement/deploy security fixes, manage
ASTRA, renew certificates on time, etc.)
• Ensure 24x7x365 availability of platform

AUTOMATION
• Perform automation functions through scripting and programming to bring efficiency to support
and monitoring functions.
• Perform data analysis on platform and or organizational metrics using industry standard analytics
and data presentation tools.
• Enhance API360 cockpit to facilitate pro-active monitoring and issue detections associated to
Network APIs

Education
Preferred Bachelors degree in Computer Sciences, Engineering or Operations

Company Information

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