Team Leader @ Hermès

• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target

• Ensure a high standard of customer service and experience

• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers

• Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation

• Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM

• Monitor stock situation and ensure the operation standard of own perimeter to support sales & service

Product

• In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.

• Be responsible for market updates and give buying advises to store manager

• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs

• Motivate team member with individual recognition via sales results, métier management, customer relationship management

• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts

• Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development

• Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity

• Strong business sales sense with solid analytical skills

• Ability to lead and drive performance and customer service

• Good customer relationship management skills

• Excellent spoken and written English and Chinese.  French is a plus

• Must be a good team player, pleasant, service oriented and self motivated

• Strong leadership, interpersonal and communication skills

• Hands on computer knowledge of MS office