Team Leader @ Hermès

Job Information

Job Description:

Major Responsibilities:
Sales and Service
• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target
• Ensure a high standard of customer service and experience
• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers
• Be present in the selling floor as shift leader to oversee daily store operation. Assist team whenever required in the selling process or in any other operation
• Ensure the store operation standard of his/her perimeter: stock management, after service, maintenance, CRM
• Monitor stock situation and ensure the operation standard of own perimeter to support sales & service
• In charge of several métiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
• Be responsible for market updates and give buying advises to store manager
People development and team management
• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs
• Motivate team member with individual recognition via sales results, métier management, customer relationship management
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts
• Ensure teams receive proper training regularly to develop customer service, product knowledge, selling skills and other skills for personal development
Requirements & Capabiliites:
• Tertiary educated with at least 3 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
• Strong business sales sense with solid analytical skills
• Ability to lead and drive performance and customer service
• Good customer relationship management skills
• Excellent spoken and written English and Chinese.  French is a plus
• Must be a good team player, pleasant, service oriented and self motivated
• Strong leadership, interpersonal and communication skills
• Hands on computer knowledge of MS office

Experience Level: Junior/Associate
Work From: Onsite

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