Technician 1, Headend @ Comcast

Job Information

Job Description:

Core Responsibilities

• Third Shift M-F supporting overnight activities in the maintenance window.
• Performs sophisticated headend maintenance and troubleshooting to ensure minimal system outages.
• Assists in the fault resolution of RF, IP and Digital Video networks.
• Maintains an inventory of required parts for headend and OTN projects.
• Works within manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Lead the customer experience – think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be hard-working learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new insights.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

Company Information

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