Training and Delivery Consultant – Cebu @ Verizon

Job Information

Job Description:



Training Delivery and Preparation

  • Train and certify Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon’s broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroups
  • Equip trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training program
  • Ensure that trainers/instructors demonstrate strong facilitation skills to deliver training effectively
  • Infuse Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategy
  • Have a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learners
  • Facilitate trainer/instructor certifications as scheduled
  • Provide trainers/instructors with continuous coaching and reinforcement for learning journey objectives
  • Work with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructors



  • Manage and support strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)
  • Provide feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are met
  • Observe and rate trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide “get well” recommendations and reskilling for those who fall below Verizon Standards
  • Evaluate training effectiveness; report outcomes and recommendations to leadership (internal and partners)
  • Identify and initiate continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)
  • Partner with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of  trials/pilots to meet unique partner business needs
  • Represent GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action items
  • Align and support all partner SOW requirements which include operating guidelines and compliance

You’ll Need to Have…


  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Three or more years of experience delivering training to adults.
  • Willingness to travel domestically and internationally  up to 50-75% of the time.
  • Willingness to work a flexible shift based upon business need, including USA based working hours.


Even Better if You Have..

  • A Masters Degree
  • Excellent training facilitation skills.
  • Experience leading Training Certifications.
  • Demonstrated ability to be flexible and adaptable to changing needs and circumstances.
  • Wireless Communications experience.
  • BPO Management/Training experience.
  • Curriculum Design experience
  • Project/program management experience
  • Supervisory experience.
  • Experience with Google Suite and Smartsheets.



  • Consulting
  • Coaching
  • Customer Service/ Experience
  • Learning Management
  • Performance Management
  • Relationship Management
  • Training Coordination
  • Training and Development
  • Training Delivery
  • Vendor Management
  • Workforce Development/ Upskilling
  • Analytics/Measurement*


Experience Level: Mid-Senior
Work From: Onsite

Company Information

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