Training and Delivery Consultant @ Verizon

Job Information

Job Description:

Responsibilities

Training Delivery and Preparation

Train and certify Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon’s broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroups
Equip trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training program
Ensure that trainers/instructors demonstrate strong facilitation skills to deliver training effectively
Infuse Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategy
Have a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learners
Facilitate trainer/instructor certifications as scheduled
Provide trainers/instructors with continuous coaching and reinforcement for learning journey objectives
Work with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructors

Consulting

Manage and support strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)
Provide feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are met
Observe and rate trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide “get well” recommendations and reskilling for those who fall below Verizon Standards
Evaluate training effectiveness; report outcomes and recommendations to leadership (internal and partners)
Identify and initiate continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)
Partner with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of trials/pilots to meet unique partner business needs
Represent GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action items
Align and support all partner SOW requirements which include operating guidelines and compliance

You’ll Need to Have…

Required

Bachelor’s degree or four or more years of work experience.
Three or more years of relevant work experience.
Three or more years of experience delivering training to adults.
Willingness to travel domestically and internationally up to 50-75% of the time.
Willingness to work a flexible shift based upon business need, including USA based working hours.

Even Better if You Have..

A Masters Degree
Excellent training facilitation skills.
Experience leading Training Certifications.
Demonstrated ability to be flexible and adaptable to changing needs and circumstances.
Wireless Communications experience.
BPO Management/Training experience.
Curriculum Design experience
Project/program management experience
Supervisory experience.
Experience with Google Suite and Smartsheets.

Skills

Benefits:
Experience Level: Mid-Senior
Work From: Onsite