Trust & Safety Operations Program Manager@ CoinBase

What you’ll be doing:

The Security Operations Team is a multi-functional organization that includes Trust & Safety, CSIRT, Threat Intelligence and Insider Threat. While no two days will look the same, as the operations manager within the Trust  & Safety team you’ll be responsible for the following:

• Knowledge management.  You’ll wrangle an ever-changing landscape of threats, responses, and processes; you are an expert at capturing information, simplifying it,  and sharing out to a team of 50+.
• Continuous improvement. You are able to analyze existing processes and optimize for both accuracy and efficiency. You’re able to independently identify which processes have the greatest opportunity for improvement and work with SMEs to improve them.
• Cross-functional execution. Your work touches many teams (engineering, product, legal, customer experience); you’re excited about understanding what each team needs to succeed and you are able to harmonize those needs into a single package that helps all of Coinbase.
• Large vendor team motivation. You are experienced in motivating large teams of agents to be top performers.

What we look for in you:

Some security teams have strict requirements about certifications, degrees, years of experience, and things like that. Not us! We’re more interested in the unique perspectives and expertise you’ll bring to the team rather than the acronyms on your resume. However, you’ll be much more likely to be successful in this role if these points seem like a good description of you:

• Relevant experience with increasing responsibility within a Trust & Safety or integrity team, 5+ years working on Trust & Safety related projects
• You’re an operator at heart and are comfortable building and managing processes, scaling knowledge and process across large teams, and communicating clearly to XFN teams
• You have knowledge-management experience; you have built knowledge bases, created trainings, and upskilled at least 100+ people in your career so far
• You have deep knowledge of continuous improvement and have taken existing processes from one-off to efficient scaled solutions
• You’re comfortable doing data analysis (e.g., SQL, Python) to help drive decision making
• You frequently get praise from your peers and coworkers about your communication skills, both written and verbal
• You can translate complex findings and results into a concise and compelling narrative

Nice to haves:

• Six Sigma Green Belt or equivalent experience in data driven process improvement
• You’ve been doing practical security things (detection and response, phishkit/malware analysis, security research, etc) for a bit now, in the realm of 2+ years
• You would bring a diverse perspective to the team: for example you took an unconventional route to get into your current Trust and Safety career
• You’ve got at least a passing familiarity with blockchains and cryptocurrency, or just a good story about how you thought about investing in Bitcoin in 2014 but decided not to
• You’ve worked on or have thought deeply about Internet-based risk, abuse, fraud, data protection or security