Xfinity Field Sales Consultant @ Comcast

Job Information

Job Description:

Core Responsibilities

• Demonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
• Optimally communicates and develops rapport with customers. Evaluates individual customers’ existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as driven advantages over other service providers. Evaluates competitive offers and frames response to show the benefits of Comcast.
• Possesses experienced knowledge of selling that would be reflective of the position’s required proven experience.
• Builds and carries out turf management plans without assistance, uses experience-based sales technique, operates independently.
• Shows confidence in selling ability.
• Displays proficient time management and organizational skills.
• Meets and exceeds sales goals as established by local market. Independently establishes and coordinates daily sales activities. Generates business through established and approved methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved.
• Demonstrates a consistent record of success in residential canvassing sales environment with emphasis on business to consumer sales.
• Displays detailed and sophisticated understanding of video, high-speed internet, voice and XFINITY Home.
• Possesses effective communication, organizational and people skills, as well as strong customer service skills.
• Illustrates strong technical capability (computer knowledge, billing system, databases).
• Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.
• Where applicable, acquire and maintain any credentials and/or licenses vital to sell and/or design alarm systems as required by law.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Ability to work nights and weekends, variable schedule(s) and overtime as needed.
• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Lead the customer experience – think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities!

Company Information

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