Xfinity Retail Sales Consultant-Bilingual @ Comcast

Job Information

Job Description:

Core Responsibilities
  • Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
  • Provides product demonstrations to educate customers on full product capabilities to increase their experience.
  • Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
  • Achieves sales and customer experience goals and objectives.
  • Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent.
  • Performs operational and administrative tasks. Partners with customer care to resolve customer issues, as appropriate.
  • Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
  • Align with all company and retail operational policies and procedures.
  • Completes training requirements and engages in team huddles and learning. Knows and understands sales compensation plan and its key elements.
  • Able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance. Able to carry and lift up to 25 pound boxes, stand and move about the store constantly. Other duties and responsibilities as assigned.
Employees at all levels are encouraged to:
  • Understand our Operating Principles; make them the guidelines for how you do your job
  • Always improving the customer experience – think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our product packages.
  • Know your stuff – be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
  • Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
  • Strives for outstanding results and drives growth. Respect and promote diversity and inclusiveness. Do what’s right for each other, our customers, investors, and our communities! Win as a team – make big things happen by working together and being open-minded.

Experience Level: Junior/Associate
Work From: Onsite

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