Zero Emissions TSM (Technical Service Manager) Job @ Paccar

Job Information

Job Description:

Job Functions / Responsibilities
  • Provide PACCAR Zero Emissions technical assistance to our dealer network
  • Develop Hydrogen Fuel Cell expertise in Aftersales
  • Monitor, track and manage on a daily basis technical support cases and case escalation
  • Early product training and knowledge transfer through engineering
  • Support of customer field test trucks and Quality Validation & Volume Validation trucks through on-site visits and with customer assignment
  • Coaching and mentoring of dealer through daily activity
  • Review, assist and provide feedback for service documentation
  • Communicate information related to the PACCAR Zero Emission vehicle product changes, field fixes and emerging issue to the field service group and dealer network
  • Stay current on Division and Plant activities
  • Support Internal and External meetings
  • Support Peterbilt training department activities
Job Functions / Responsibilities (continued)
  • Develop tools and aids to help for PACCAR Vehicle troubleshooting
  • Support product change and improvement
  • Support the Technical Manager program
  • Attend and support industry events
  • Leadership role from a Technical and Management aspect
  • Approximately 40% travel required to support pilot trucks and stay current on product field activities
Skills / Competencies
  • Bachelors degree required (engineering, technology or automotive preferred)
  • Hydrogen fuel cell and BEV knowledge and experience a plus
  • Product and technical service knowledge gained through 3-8 years of related service; preferably heavy duty trucks / OEM or truck components
  • Thorough understanding of heavy duty trucks or related equipment and the ability to apply and communicate this knowledge
  • Demonstrated ability to establish effective working relationships with customers
  • Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations
  • Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization problems, giving a high priority to customer satisfaction
Skills / Competencies (continued)
  • High aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third party tools
  • Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective
  • Management background with strong aptitude to manage a dynamic multi task environment
  • Technical Skills required include experience in the following areas with Peterbilt or similar products and systems:
    • Cab systems (mechanical and electrical)
    • Chassis systems (mechanical and electrical)

Experience Level: Mid-Senior
Work From: Remote from Region

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